The FirstClass Division of Open Text offers a wide range of resources as part of our commitment to provide customers with high-quality technical support. This web site is a new resource, which is maintained by the FirstClass team in Europe and primarily focused on our International (outside North America) customer base.
If you have any Customer Services-related queries, please use the information published here as a starting point.
To ensure that you get the quickest and most accurate response to all your queries, please check out the following list of suggestions:
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Please ensure that the Tuning Recommendations specific to your operating system have been put implemented on your FirstClass Server machine. |
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We can only assist you if you have a valid and current Maintenance and Support contract. If you do not have one, or you don't know the status of your contract, please check the Maintenance Agreements section for more information. |
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Please use our Support Request form to send us the information we require to help you as quickly as possible. Please ensure that all fields on this form are completed when requesting technical support. |
Kind regards,
International Customer Support Team
Open Text Corporation, FirstClass Division
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