What's in this help

Document	Keyword
Introduction
New in this version New in forms	new features new additions new Internet Services IS starting configuring configure Internet Services security Basic Internet Setup form Advanced Mail form Advanced Web & File form Internet Services Monitor form .sitepref form
About Internet Services About FirstClass Internet Services How Internet Services works What you should already know	How Internet services works protocol support SMTP HTTP FTP CIFS POP3 IMAP4 ISAPI CGI FirstClass format FirstClass protocol FCP FirstClass server connections web webserver Internet protocols module gateways documentation conventions webserver
Administrator tasks Basic administration Beyond the basics	getting started Internet Services IS maintain system administrator tasks site setup configuration basic administration installing SMTP Domain Name DNS POP3 IMAP 4 browser steering clusters publish web site MIME CGI ISAPI InetSvcs.cf security mail rules
Internet Services concepts
Understanding Internet Services protocols Understanding Internet Services protocols Protocol definitions Understanding domain names and IP addresses	Internet Services gateway client directory HTTPS File Transfer Protocol FTP SMTP POP3 IMAP4 Finger mail delivery Lightweight Access Protocol LDAP CIFS SMB sending email directory filtering domain names IP addresses network interface card NIC TLD sharing
The role of the Domain Name Server	Internet Services domain name server DNS server verification SMTP mail protocol IP addresses web server mail server sending email delivering email domain addresses email verfication gateways
Understanding gateways	Internet Services sending email transfering email delivering email server-to-server gateway third party gateways mail systems directories email routes gateways
Understanding Internet Services resources	firstclass resource registry storing images pictures icons forms help files English Resources .rez files ISO code configuring dialects default language Multiple Sites & Languages form dialects .sitepref customize web interface Images tab mobile naming
Understanding FirstClass templates What is a template Understanding where templates are located	Internet Services customizing templates customize layout FirstClass template sets web Desktop web template layout web client interfaces web interfaces template sets Template Sets folder
Configuring Internet Services
Configuring an Internet gateway Configuring the Internet gateway form Setting the Internet Services password	Internet Services Internet gateway form Directory synchronization server Service tab Basic Internet Setup form setting Internet Services password set change InetSvcs.rez settings file Gateways & Services folder cluster service logging in log in
Configuring the connection schedule Setting the Scheduling tab Setting the Demand tab Configuring a dial-up connection	configure connection schedule ISP Gateway & Services folder Service tab Basic Internet Setup Scheduling controlling incoming email POP3 NNTP Demand subtab Gateway Settings configuring intermittent dial up Routing tab install Demand off peak hours
Configuring user mail aliases	Internet Services setting email aliases tab inbound change user names add mail aliases automatic Advanced Directory form control incoming mail monitor inbound email block email addresses block messages
Starting IS and logging in
Starting Internet Services	start Internet Services open Internet Services Login manually Internet Services log in Internet Services start web services log in web services Internet gateway form enter login automatically enter password gateway services
Using the Internet Services console	internet services monitor console debugging debug categories
Logging into Internet Services	Logging into Internet Services Log in start Internet Services file open login Internet Services open web services login web services log in web services start web services Inetsvcs.fc Login screen enter login enter password enter User ID
Browser steering
About browser steering	Internet services browser steering HeaderMatch advanced command lines users web interfaces template set http error mime extensions customize log in clusters
Understanding HeaderMatch syntax HeaderMatch syntax Site specifier Condition Action	Internet Services browser steering HeaderMatch syntax code command lines multiple sites specify site specifier language apply to one site choose site language http header preferences field internet services script variables set var actions
Using browser steering Setting browser steering for different template sets Setting browser steering for different web sites Adding conference tabs to the Simple templates Customizing available forms in the Create dropdown list Setting HTTP error responses Setting Internet Services script variables Adding HeaderMatch SET variables	Internet Services browser steering IS web site interfaces display web site templates view template sets setting script variable edit change HeaderMatch Create dropdown list HTTP error responses
Clustering Internet Services
About clustering Internet Services	clustering Internet Services plan system grouping clustered combining combine route protocols configure multiple services share components FirstClass folder linking clustered services domains protocols user groups reduce traffic volume control
Creating a clustered service Creating a simple clustered service Connecting your new service to the server machine	clustering Internet Services grouping combining combine connecting to servers route protocols clusters configure multiple services manage share linking Create new IS Resources Clustered Services folder Config configure Gateway form connecting to server
Clustering by domains Creating a clustered service by domain Creating the Customer Services cluster Modifying the Customer Services gateway	linking cluster by domain multiple grouping combine configure multiple services share protocols re-route mail volume reduce server load Clustered Customer Services form modify gateway change configure domain names web traffic directory traffic routing
Clustering by protocols and user groups Creating a clustered service by protocol Creating the Mail Services cluster Dedicating one or more user groups to a clustered service Enabling SMTP on the primary Internet Services	linking cluster by protocol configure multiple services group combine route protocols manage share components FirstClass folder reduce traffic volume server load disable SMTP messaging mail flow gateways route mail add user groups
Clustering by protocols and domains Clustering services using protocols and domains Creating three new clustered services Enabling mail and news on the primary Internet Services Configuring gateway forms	linking cluster by protocol and domain multiple route protocols manage share components server load messaging gateways form route mail flow enable mail services Clustered Customer Services form domain names web traffic directory services routing
Changing web site preferences
About changing web site preferences	Internet Services change web site preferences website .sitepref form defaults edit modify alter customize preferences layout web site design view display web interface web client
Displaying different web site interfaces Standard web client interface Mobile web client interface Webmail client interface	change web site preferences .sitepref form edit modify alter customize layout design view standard mail client interface Classic Enhanced Palm mobile handheld portable wireless Simplified simple basic restricting permissions HeaderMatch conferences access
Displaying different web site structures	Internet Services change web site preferences website .sitepref form edit modify alter customize format preferences layout web structure design view web display tab interface web client leaf objects
Displaying different web site appearances Displaying your web pages' color and font preferences Changing your color preferences Changing your fonts preferences	Internet Services changing web preferences website web site .sitepref form edit modify alter customize preferences layout web design web site view color preferences change font Appearance tab theme Colors subtab Fonts subtab
Using Simple & Livelink colors	Internet Services changing change web site preferences website .sitepref form edit modify alter customize preferences layout web design view Colors subtab Simplified Mail LiveLink web client interface
Displaying different web site images	Internet Services changing change web site preferences website .sitepref form edit modify alter customize preferences layout design view setting images graphics logos format background
Site preferences defaults Display tab Appearance tab Images tab	Internet Services changing change web site preferences website .sitepref form edit modify update customize alter preferences layout web design view change defaults Display tab Appearance tab Fonts subtab colors subtab Images tab
Specifying web sites
About multiple sites and languages	using Multiple Sites & Langauges form Internet Services preferences settings MS&L form
Configuring multiple sites and languages Configuring the Multiple Sites & Languages form Configuring the Multiple Sites &Languages form for nonauthenticated users	IS preferences settings MS&L configuring multiple sites & languages form for nonauthenticated users configure edit modify change update alter IP addresses register DNS Port status SSL status clusters server controlled access blocked users
Creating web sites
About creating FirstClass web sites	Internet Services Create Creating web sites web templates web client interface web site structure default site setup choosing template set creating publishing web content
Understanding the default site setup The default web site setup A note about the Multiple Sites & Languages form (MS&L form) A note about the.sitepref form The Main Site setup The Template Sets container The Images container	Internet Services create new creating web site structure main site setup set up customize edit homepage home page configure multiple sites and languages form MS&L document custom template sets container images .sitepref WWW conference Webmail
Understanding the web site structure The FirstClass web site structure The Husky Planes web site setup	Internet Services create creating web site structure main site setup set up customize edit homepage home page multiple sites and languages form MS&L form layout containers
Choosing your template set Using the Internet Services default behavior to display template sets Using the .templates conference to display different template sets Using the HeaderMatch document to display different template sets	Internet Services default behavior to display template sets .templates conference to display different template sets headermatch to display different template sets
Creating a FirstClass web site Creating a web site using FirstClass rules Creating a web site manually Creating sub sites using your main domain address	Internet Services create a web site creating FirstClass web sites website Create a new Site form register domain addresses DNS Main Site Home Page document .sitepref form scripting design customize layout manually new site form
Publishing content to the web Creating a home page using a text editor Creating a home page using a FirstClass document Creating site content Creating custom templates	Internet Services creating a home page homepage create web site website publishing web content text editor HTML code FirstClass document site content custom templates IS script
Customizing your web interface
About customizing your web site About customizing Creating custom forms and templates Coding conventions	Internet Services script customizing web site website web interface template create custom forms creating where to put custom templates WWW folder .sitepref form change changing web site preferences FirstClass Designer coding cinventions HTML code color
Illegal object names	create web sites customize hompage restricted words special words blocked words illegal words function words system words naming conventions naming restrictions naming rules naming objects special object names reserved word function word position
How templates work How FirstClass web templates work Adding FirstClass resources	how FirstClass templates work resources web site templates IS script commands X-FC tags IS script functions global constants FirstClass Designer understanding templates template tags adding FirstClass resources add resources server-side scripting language
Creating templates Creating web templates	Internet services customize customizing web templates create creating web templates IS script library FirstClass Designer HTML editor read-only message template 141 editable Edit.141 phone call template personal address template
A listing of web templates List of templates Container lists Subcontainer lists Leaf item lists Directory lists Directory lists History lists Search lists Who's Online lists Calendar lists Instant Messaging Calendar events and tasks Messages	Internet Services create creating web templates customize customizing template sets common templates web containers web list of templates container lists leaf items directory history search who's online calendar events instant messaging tasks messages
How templates work with FirstClass objects About FirstClass objects Form objects Listings objects Exceptions	Internet Services create creating web templates customize customizing web templates FirstClass objects form objects listings objects exceptions working with objects understanding objects
How template tags work How tags work Message tag examples and their definitions	Internet Services create creating web template tags customize customizing web templates using X-FC tags understanding tags IS script variables IS script library how tags work message tag examples definitions
Extending Internet Services
About CGI and ISAPI Extending Internet Services using CGI and ISAPI applications The cgi-bin folder	extending Internet Services using CGI ISAPI functionality common gateway interface scripting language Perl PHP create creating web sites customize customizing FirstClass Designer designing web sites cgi-bin folder
Using Common Gateway Interfaces (CGIs) Common Gateway Interface (CGI) Basic CGI syntax Adding a CGI script	Internet Services gateways common gateway interfaces create active content creating websites customizing websites altering interactive forms web counters executable objects scripting languages basic CGI syntax adding a CGI script CGI executable
Using Internet Services APIs (ISAPIs) Internet Services API (ISAPI) Using the the AddHandler document to configure ISAPI applications	Internet Services APIs ISAPIs web applications CGI programs script languages running scripts using Addhandler document to configure ISAPI applications create creating web sites customize customizing design Rewrite command
Using the Aliases document Creating and editing the Aliases document Basic Aliases document syntax Aliases document examples	Internet Services create creating web sites customize customizing altering editing aliases document CGI web server programming language script hiding a CGI changing URLs aliases basic alias document syntax examples hiding a CGI path changing a URL
Working with MIME Types
About the MIME Types file	Internet Services Multipurpose Internet Mail Extensions MIME Types file format documents server-parsed files render non-template documents display files HTML decoding text ASCII editor display files associate file types with programs
Associating file types with programs Associating file types with programs Associating icons with attachments Mime Types file syntax	Internet Services associate file type with programs assosiating MIME types file syntax Multipurpose Internet Mail Extensions
Rendering non-template documents Rendering non-template documents Markup language documents Non-standard extensions Enabling browsers to identify non-html files	Internet Services Multipurpose Internet Mail Extensions MIME Types file render non-template documents open non-template document create HTML web page markup language Extensible Markup Language XML non-standard extensions enable browsers enabling non-html
Rendering server-parsed files	Internet Services Multipurpose Internet Mail Extensions configure MIME Types file server parsed files dynamic web documents .shtml render server-parsed decode translate open view
Accessing shared files using FirstClass
About accessing shared files	Internet Services File Transfer Proocol FTP Common Internet File System Server Message Block CIFS SMB access files view files open files download files
Using the File Transfer Protocol (FTP)	Internet Services accessing File Transfer Protocol access FTP clients using FTP protocol download files view files open files access files upload to FTP folder FTP Mac OS X
Using the Common Internet File System (CIFS) Using your FirstClass Desktop as a network file system Why use CIFS?	open non-FirstClass documents mount Desktop as remote drive save external programs network directory Common Internet File System Server Message Block SMB external file server file manager upload documents enable file sharing CIFS tab map to desktop
Configuring and activating CIFS Disabling file sharing on the Internet Services machine Activating the Internet Services CIFS module on the IS machine Mapping to a FirstClass Desktop on your local machine	disabling file sharing on Internet Services machine activating CIFS module on IS machine mapping to FirstClass Desktop on local machine
Monitoring Internet Services
About monitoring your system	Internet Services Monitor logging debugging monitoring performance maintaining your system
Using the Internet Services Monitor Using the Internet Services Monitor Monitoring system protocols Viewing system abuse information Controlling Internet Services basic functions Setting logging levels	using Internet Services Monitor setting logging levels debug performance maintain system protocols abuse caching reloading configur forcing quit shutdown SMTP NNTP news security protection usage clear DNS cache blacklists speed task load basic functions
InetSvcs.cf file and file logging The InetSvcs.cf file Internet Services file logging	Internet Services Monitor form InetSvcs.cf file startup options Config Debug console switch file logging switch logging information write log write to disk log to file console to file
Debugging and debug categories Internet Services debugging Debug categories Logging levels	Internet Services Monitor InetSvcs.cf file Logging Levels tab debug catagories logging debugging
Task list and Task numbers Task list Task numbers	Internet Services Monitor task list report connection times diagnostics performance statistics correlating log information task numbers monitoring maitaining
Managing system security
About securing your system	configure Internet Services security configuring protection protecting Dinial of Service virus spam hijacking set up physically securing server machine unauthorized use secure server from network attacks abuse systems log SMTP relaying protect security
About FirstClass Internet Services security Handling spam Handling relaying Controlling unwanted outside connections (DoS attacks) Sending secure mail Controlling system viruses	handling spam handling relaying controlling unwanted outside connections (DoS attacks) sending secure mail controlling system viruses filter documents rules.AttachmentBlock rules.SubjectBlock defining your own blocking lists rules.MailRules
How Internet Services security works	Internet Services security filter documents IP automation block IP temporary block Reverse DNS Lookup RBL Realtime Blackhole List lookup SMTP rules spam score User-created rules protection protecting securing secure abuse
Handling spam Using filter documents and the Internet Services Filters folder Customizing built-in mail rules Doing Real Blackhole Lookups (RBL) on SMTP connections Querying incoming IP addresses of SMTP servers Filtering crossposted traffic	configuring Internet Services filter folder security protecting securing abuse spam unwanted mail junk block IP addresses RBL lookups syntax trusted customize built-in mail rules documents SMTP servers querying crossposted traffic
Understanding spam logging	configure Internet Services security configuring protection protecting securing secure abuse spam logging unwanted mail junk mail filtering mail rules server statistics file monitoring spam history spam records blocked IP addresses
Handling relaying Preventing unauthorized mail relaying Allowing relaying for specific purposes	configure Internet Services security configuring protection protecting securing secure abuse preventing unauthorized mail relaying allowing relaying subtab SMTP POP3 or IMAP4 SMTP users protocol blacklisting open relay sendmail
Controlling unwanted connections Temporarily block unwanted IP addresses Temporarily suspend unwanted IP addresses	security protecting securing abuse controlling SMTP servers Denial of Service DoS attacks temporarily block IP addresses filter suspend connections monitor abuse subtab UCE/SPAM tab rules.MailRules suspend blackholes blacklists restore IP address unblock
Sending secure mail	Internet Services security configuring protecting Secure Multi-purpose Internet Mail Extensions S/MIME email encryption encrypt mail digital certificates key signature code install export SSL certificates folder secure channel sending secure mail abuse
Controlling system viruses Controlling system viruses Installing the Symantec AntiVirus Engine	configure Internet Services security configuring protection protecting securing secure mail abuse controlling system viruses Symantec Antivirus engine scan install anti-virus checker attachments AV Antivirus tab
Installing the anti-virus option	installing the Symantec Antivirus Engine system requirements for installing the Symantec AV Engine installing on Windows installling on Sun Solaris and Red Hat Linux
Working with SMTP mail rules
About SMTP mail rules	Internet Services security configuring protection protecting securing mail abuse SMTP mail rules spam junk mail unwanted mail rules.AttachmentBlock rules.SubjectBlock rules.MailRules Message preferences email restrictions control block
Using rules.AttachmentBlock	configure Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail rules.AttachmentBlock block attachments block extensions download limitations add
Using rules.SubjectBlock How the default rules.SubjectBlock file works How the rules.MailRules files uses the rules.SubjectBlock file	Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail default rules.SubjectBlock block subject heading objectionable phrases block words add
Defining your own blocking lists Creating multiple blocking lists How the rules.MailRules file uses the lists files	creating your own blocking lists how the rules.MailRules file uses the lists files how to create list documents
Using rules.MailRules	Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail rules.MailRules X-SPAM-Warning spam rating managing spam score crossposting limits RFC
What rules.MailRules can and can't do	configure Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail rules.MailRules limitations restrictions capabilities
How default rules.MailRules file works	Internet Services security protection protect securing secure mail abuse SMTP mail rules spam rating junk mail unwanted mail default rules.MailRules control content block IP addresses allow email crossposting limits NDN mail warning header spam score
Understanding spam scoring	Internet Services security protection protecting securing secure abuse SMTP mail rules spam junk unwanted mail rules.MailRules control content NDN mail warning header spam scores spam rating spam logging UCE/Spam Mail Rules subtab spam levels flagging
Understanding Junk scoring	Internet Services security protection protecting securing secure abuse SMTP mail rules spam scores junk mail unwanted mail rules.MailRules control content warning header junk scoring 51 100 flagginf spam levels
Anatomy of a mail rule
About the anatomy of an SMTP mail rule	Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail control content header test action rules.MailRules test action
The SMTP mail rule header	Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail control content header field characters rules.MailRules
The SMTP mail rule test The test Simple expressions Regular and extended regular expressions (regexp and eregexp) Extended expressions	SMTP mail rule test simple expressions regular and extended regular expressions (regexp and eregexp) extended expressions conditional expressions Internet services protecting securing secure security junk spam unwanted
The SMTP mail rule action The action Actions that alter the delivered message Actions that reject the message Actions that affect rules processing	Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail control content action field characters RFC processing reject message block message NDN rules.MailRules altered messages
Understanding the SMTP conversation	Internet Services security configuring protection protecting securing secure mail abuse SMTP mail rules spam junk mail unwanted mail control content rules.MailRules understanding about SMTP conversation deliver message RFC event order rules order
User created (server) mail rules FirstClass user-created mail rules